Last updated: June 23, 2025
We want you to be completely satisfied with Get SwiftSign. If you're not happy with our service, we'll make it right with our straightforward refund policy.
Full refund within 30 days of purchase
Refunds processed within 3-5 business days
Simple process, no complicated requirements
We're confident you'll love Get SwiftSign, but if you're not completely satisfied, we offer a full refund within 30 days of your initial purchase.
Contact our support team within 30 days of purchase:
We'll need:
Once approved, refunds are processed within 3-5 business days to your original payment method. You'll receive a confirmation email with tracking details.
Enterprise accounts with custom contracts may have different refund terms. Please refer to your signed agreement or contact your account manager.
If your original payment method is no longer valid, we may issue refunds via check or alternative payment method after verification.
Currency conversion rates may vary between purchase and refund dates. Refunds are processed in the original currency when possible.
If we experience significant service outages (^24 hours), we may proactively offer account credits or refunds regardless of the 30-day window.
refunds@Get SwiftSign.com
Response within 24 hours
Available in your account dashboard
Monday-Friday, 9 AM - 6 PM EST
1-800-SIGNATURE (1-800-744-6288)
Monday-Friday, 9 AM - 6 PM EST
Submit through your account
Tracked with unique ticket number
Refunds are typically processed within 3-5 business days. However, it may take additional time for the refund to appear in your account depending on your bank or credit card company.
We don't offer partial refunds for unused portions of monthly subscriptions. However, you can cancel anytime and continue using the service until the end of your current billing period.
Duplicate charges are eligible for immediate refunds regardless of the 30-day window. Contact our support team with your transaction details.
Annual plans are subject to the same 30-day refund window. After 30 days, you can cancel to prevent future charges, but the current annual payment is non-refundable.
After a refund is processed, your account is immediately canceled and all data is removed within 30 days. We recommend exporting any important signatures before requesting a refund.
Yes! If we can't resolve technical issues that prevent you from using our service effectively, we'll offer a full refund even beyond the 30-day window.
Before requesting a refund, consider these alternatives that might address your concerns:
Schedule a free 1-on-1 training session to maximize your use of Get SwiftSign features.
Switch to a lower-tier plan that better fits your needs and budget.
Temporarily pause your subscription for up to 3 months if you need a break.
Work with our technical team to resolve any setup or integration issues.
Our customer success team is here to help make things right.
Average response time: Under 2 hours